User Experience for Mobile and Desktops

Before a CRM can be used, it has to be configured to meet the organization's work-flow. Here are the typical steps involved in configuring an Online / On-Demand CRM. 1. Company Setup This is where you enter all the details about the organization. The name, URL, logo, address etc. Other vital information such as Currency, Tax system, Locale, Time zone should be configured here. 2. Modules Setup This is where you should manage the CRM modules. If your organization treats leads and contacts as same, then probably you can eliminate Leads and enable Contacts alone. Such operations should be done in this level. 3. Select Offerings Any organization has to sell or promote something. Broadly the offerings can be classified into Products (Physical objects) or Services (non-physical such as Web Services, Trainings etc). Some organizations may offer both. Some organizations prefer to call "Products" instead of Services. After choosing the classification, enter full or partial list of...

Sometimes you find it difficult to decide upon which Icon to use for certain metaphors? That's the case most UI designers stumble upon. Anyway, here is a couple of tips to help you. Preferences and Settings have the same meaning. So you can use the same metaphor for both actions. Generally the Hammer+ScrewDriver or Spanner+ScrewDriver icon is used for settings. You can create crisp looking icons from 24x24 onwards. 16x16 and less will not help you to create a clean looking icon. In some cases, a pixel drawing at 16x16 size could help you. Or else, use the "Equalizer" as metaphor, which is somewhat generic and commonly found in everyday life. For "Edit" action, go for the "Pen/Pencil" metaphor. Depending upon the availability of pixel area, you can either show a paper or alphabets beneath the pen/pencil. This will enhance the metaphor. Hope this helps! :-) - Rajesh Sundaram